Terms and Conditions
These Terms and Conditions apply to all purchases made from Punjabi Libas & Accessories by Rosey LTD (“we”, “us”, “our”). By placing an order, you agree to these terms.

1. Orders
An order is only accepted once we confirm it by email, message, or other written confirmation.
We may cancel an order if the item is out of stock, there is a pricing error, or we suspect misuse or fraud.
2. Ready-Made Outfits
Orders for ready-made outfits may be cancelled within 12 hours of placing the order, provided the order has not already been processed or dispatched.
After 12 hours, cancellation may not be possible if the order has already been prepared or sent.
This policy does not affect your legal rights for faulty, damaged, or incorrectly supplied items.
3. Tailor-Made and Custom Orders
All orders for tailor-made, customised, altered, or personalised outfits are non-cancellable once placed, except where required by law.
This is because these items are made specifically for the customer.
4. Product Colours and Fabric Appearance
We make every effort to show product colours as accurately as possible.
However, due to lighting, photography, screen settings, and fabric differences, the colour of the fabric may appear slightly or sometimes significantly different from the picture shown.
If you are unsure about the colour or shade, please contact us before placing your order.
5. Prices and Payment
All prices are shown in pounds sterling unless stated otherwise.
Payment must be made in full before dispatch unless we agree otherwise.
Delivery charges, if any, will be shown before checkout.
6. Delivery
We aim to dispatch orders within [insert number] working days.
Delivery times are estimates only and are not guaranteed.
If no delivery date has been agreed, goods will normally be delivered within 30 days.
7. Returns and Refunds
If you buy online, you usually have the right to cancel eligible items within 14 days of receiving them.
After telling us you want to cancel, you then have 14 days to return the item.
Refunds will be made within 14 days of receiving the returned item or proof that the item has been returned.
Returned items must be unused, unworn, unwashed, and in original condition where possible.
8. Returns Proof of Postage
All returns must include proof of postage and a tracking number so the parcel can be traced.
We are not responsible for any return parcel that is lost or delayed if no valid proof of postage or tracking information is provided.
Please keep your receipt and tracking details until your return has been fully processed.
9. Faulty, Damaged, or Incorrect Items
If an item is faulty, damaged, or not as described, please contact us as soon as possible.
You may be entitled to a refund, repair, or replacement depending on the issue.
We may request photos or ask for the item to be returned for inspection.
10. Exclusions
Tailor-made, customised, or personalised items may not be returnable or cancellable once ordered, except where the law requires otherwise.
This does not affect your rights for faulty goods.
11. Liability
We are not responsible for losses that are not reasonably foreseeable.
Nothing in these terms limits your legal rights under UK consumer law.
12. Changes to These Terms
We may update these terms from time to time.
The version that applies is the one in force at the time of your order.
13. Governing Law
These terms are governed by the laws of England and Wales.
Buyer Agreement
By placing an order with Punjabi Libas & Accessories by Rosey LTD, you confirm that:

your details are correct,
you agree to these Terms and Conditions,
you understand that ready-made outfits may only be cancelled within 12 hours where possible,
you understand that tailor-made and custom orders are non-cancellable once placed,
you understand that colours may vary due to lighting and fabric differences,
you understand that all returns must include proof of postage and a tracking number.