At Punjabi Libas & Accessories by Rosey, we ensure your exquisite selections reach you with care and efficiency. Here's what you need to know about our shipping process.

Shipping policy

SHIPPING PROCESS & POLICY

Bridal, Party Wear & Tailor-Made Outfits — Shipped Worldwide

  1. Overview

Punjabi Libas & Accessories by Rosey Ltd is a UK-based bridal and party wear studio, offering ready-to-wear and tailor-made Indian, Punjabi and Western outfits — including gowns, lehengas, shararas, gararas and salwar suits — along with matching accessories. This policy explains how orders are processed, packaged and delivered, both within the UK and internationally.

  1. Order Processing Time
  • Ready-to-wear items: Ready-made or in-stock items are checked, pressed and packed within 2–3 working days of order confirmation.
  • Tailor-made outfits: Custom and tailor-made outfits are cut and stitched to the client's measurements and design brief. Please allow 3–6 weeks depending on complexity, embellishment and our tailoring team's current workload.
  • Bridal orders: For weddings or events with a fixed date, please share your event date at the time of order so we can confirm whether the timeline is achievable, and prioritise accordingly.
  • Extended handling: Some items may take up to 7 working days handling time due to temporary stock issues or a supplier's own handling and dispatch policy. Where this applies, we will let you know as soon as possible.
  1. Shipping Destinations & Carriers

We ship across the United Kingdom and worldwide. Orders are dispatched using Royal Mail and trusted international couriers (such as DHL, DPD or FedEx, depending on destination and parcel value), selected to balance speed, tracking reliability and cost.

  1. Estimated Delivery Times

Destination

Standard Delivery

Express Delivery

UK Mainland

2–4 working days

1–2 working days

Europe

5–8 working days

2–4 working days

USA / Canada

7–12 working days

3–5 working days

Rest of World

10–15 working days

4–7 working days

Timelines begin once an order is dispatched, not from the date the order is placed, and are estimates provided by our couriers rather than a guarantee.

  1. Shipping Costs
  • UK orders: calculated at checkout based on parcel weight and destination.
  • International orders: calculated at checkout based on destination zone and delivery speed selected.
  • Free shipping: may be offered from time to time on orders over a set value — any current offer will be shown at checkout.
  1. Customs, Duties & Import Taxes

For international orders outside the UK, the parcel may be subject to customs duties, import VAT or handling fees set by the destination country. These charges are determined by local customs authorities and are the responsibility of the customer. We are unable to predict or cover these costs, and recommend checking your country's import allowances before ordering.

  1. Order Tracking

A tracking number and courier link will be shared by WhatsApp or email once your order is dispatched. Please allow up to 24 hours for tracking information to update after dispatch.

  1. Packaging

Every outfit is carefully steamed, folded or garment-bagged and packed with tissue to protect embellishment, embroidery and delicate fabric during transit. Accessories are boxed separately within the same parcel where possible.

  1. Delays & Missed Deliveries
  • Delays may occur during peak wedding season, national holidays or customs congestion, and are outside our control once a parcel leaves our studio.
  • If the courier reports a failed delivery attempt, please arrange redelivery or collection with the courier directly using the tracking link provided; contact us if you need help.
  1. Returns, Exchanges & Damaged Items
  • Tailor-made and custom outfits cannot be returned or exchanged, as they are made specifically to individual measurements and design requests.
  • Ready-to-wear items may be eligible for return or exchange if reported within 48 hours of delivery, unworn and in original packaging — please contact us before sending anything back.
  • If an order arrives damaged or faulty, please contact us with photos within 48 hours of delivery so we can arrange a resolution.
  1. Contact Us

For any questions about an order, shipping timelines, or to arrange a redelivery, please reach out to us directly — we're happy to help.

WhatsApp / Phone: +44 7380 723217

Business: Punjabi Libas & Accessories by Rosey Ltd